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Terms and Conditions |
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Please read our Terms
and Conditions, Privacy Policy and Return
Policy prior
to purchase from our site. By using this web
site you agree to our Terms & Conditions
and all our policies. |
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Please be aware that we do everything in our
power to keep this site safe and virus free,
however, we cannot take any responsibility
whatsoever for virus downloaded when visiting
this web site. We always try to keep this
site accurate and error free. However, there
may be occasions when some of the information
may contain incomplete data, typographical
errors or inaccuracies. Any error is completely
unintentional. We present our contents “as
is” and we reserve the right to amend our
site at any time without prior notice.
This site is targeted specifically at all
other countries except India. The law that
prevails will be the law of India and is subject
to the non-exclusive juristic courts of Madras
in India.
It is recommended that you print these Terms
& Conditions for future reference should
you decide to buy from our site. Seventh Sense
India reserve the rights to alter, modify
or upgrade these Terms and Conditions at any
time. |
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1. |
Prices |
| 1.1 |
All prices are based in Indian Currency. |
| 1.2 |
We reserve the right to change any advertised price at
any time. |
| 1.3 |
All products and services are subject to availability
and may be withdrawn at any time. If your order cannot be fulfilled you
will be offered an alternative or given a full refund. |
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2. |
Delivery |
| 2.1 |
We ship to the customer using Indian Postal
Services , whose Official website is at http://www.indiapost.org/
The Department of
Posts comes under
the Ministry of
Communications and
Information Technology
of THE GOVERNMENT OF INDIA. |
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2.2 |
All shipments are not INSURED until requested
but provided such services is available. We
can ship via other Fedex or other services if requested. |
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2.3 |
Our Shipping Services & Options:
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Two Shipping Options
are Available :
- Surface Air Lifted
( SAL ) is available for 23
countries
worldwide.
- Speed Post Services
is available for 110 countries worldwide.
- Fedex or Ups
services are possible
upon request and and on
case by case basis - and
at our sole discretion.
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About Surface
Air Lifted ( SAL ) services :
SAL - Its Safe
: Insurance facilities are also available
upon request for orders booked under SAL service.
Surface Air Lifted (SAL)
is one more premium mailing service from India
Post. SAL mail is faster than sea mail yet
cheaper than air mail- an ideal combination
of air and surface transport for quick and
economical mail deliveries.
SAL mail will be Air
Lifted between the country of origin and destination.
However within the country of origin up to
the office of exchange and in the country
of destination from the office of exchange
to the point of delivery, SAL mail will be
transmitted by surface.
SAL Services is available
to the following countries :
Austria, Canada, Denmark,
Egypt, France, Germany, Israel, Italy, Japan,
Malaysia, Mauritius, Morrocco, Netherlands,
New Zealand, Saudi Arabia, Seychelles, Singapore,
Spain, Sweden, Switzerland, U.A.E., U.K.,
U.S.A. |
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Surface
Air Lifted (
SAL )
RATES : Indian Currency (Rupees)
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Weight |
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| SAL |
1st
250
gms |
310< |
340 |
340 |
340 |
420 |
510 |
310 |
No SAL Services |
Each
Addtional
250 gms |
35 |
35 |
25 |
65 |
35 |
85s |
65 |
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Speed
Post Services Rates : |
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Available to
110 major countries around the globe. Insurance
is available upon request for orders under
Speed Post .
Speed Post Services Rates: Indian Currency
(Rupees)
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No |
Name |
Zone |
Rate for first
250 grams |
Rate for
every additional 250 grams
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01
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Argentina
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South America
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575 |
100 |
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02
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Australia
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Australia
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475 |
75 |
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03
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Austria
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Europe
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725 |
75 |
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04
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Bahrain
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Middle East
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475 |
50 |
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05
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Bangladesh
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Bangladesh
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475 |
25 |
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06
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Barbados
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North America
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475 |
100 |
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07
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Belarus
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Europe
|
725 |
75 |
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08
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Belgium
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Europe
|
725 |
75 |
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09
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Bermuda
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North America
|
475 |
100 |
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10
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Bhutan
|
Bhutan
|
NA |
NA |
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11
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Botswana
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Africa
|
475 |
50 |
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12
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Brunei
D’ lam |
Asia
|
475 |
50 |
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13
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Bulgaria
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Europe
|
725 |
75 |
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14
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Cambodia
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Asia
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475 |
50 |
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15
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Canada
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North America
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475 |
100 |
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16
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Cape Verde
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Africa
|
475 |
50 |
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17
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Cayman Island
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North
America |
475 |
100 |
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18
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China
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Asia
|
475 |
50 |
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19
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Cuba
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North America
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475 |
100 |
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20
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Cyprus
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Europe
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725 |
75 |
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21
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Denmark
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Europe
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725 |
75 |
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22
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Egypt
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Middle East
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475 |
50 |
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23
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El Salvador
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North America
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475 |
100 |
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24
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Eritrea
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Africa
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475 |
50 |
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25
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Estonia
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Europe
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725 |
75 |
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26
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Ethiopia
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Africa
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475 |
50 |
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27
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Fiji
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Australia
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475 |
75 |
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28
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France
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Europe
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725 |
75 |
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29
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Georgia
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Asia
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475 |
50 |
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30
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Germany
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Europe
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725 |
75 |
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31
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Ghana
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Africa
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475 |
50 |
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32
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Greece
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Europe
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725 |
75 |
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33
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Guyana
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South
America |
575 |
100 |
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34
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Hong Kong
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Asia
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475 |
50 |
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35
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Hungary
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Europe
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725
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75
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36
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Iceland
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Europe
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725
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75
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37
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Indonesia
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Asia
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475
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50
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38
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Iran
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Middle East
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475
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50
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39
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Iraq
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Middle East
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475
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50
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40
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Ireland
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Europe
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725
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75
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41
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Israel
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Middle East
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725
|
75
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42
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Italy
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Europe
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725
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75
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43
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Japan
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Asia
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475
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50
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44
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Jordan
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Middle East
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475
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50
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45
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Kenya
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Africa
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475
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50
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46
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Kuwait
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Middle East
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475
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50
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47
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Latvia
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Europe
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725
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75
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48
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Luxemburg
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Europe
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725
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75
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49
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Macau
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Asia
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475
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50
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50
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Malawi
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Africa
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475
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50
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51
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Malaysia
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Asia
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475
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50
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52
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Maldives
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Asia
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475
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50
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53
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Magnolia
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Asia
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475
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50
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54
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Mauritius
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Africa
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475
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50
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55
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Mexico
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North America
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475
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100
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56
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Morocco
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Africa
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475
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50
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57
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Namibia
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Africa
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475
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50
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58
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Nauru
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Australia
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475
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75
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59
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Nepal
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Nepal
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475
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25
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60
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Netherlands
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Europe
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725
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75
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61
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New Zealand
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Australia
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475
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75
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62
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Niger
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Africa
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475
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50
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63
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Nigeria
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Africa
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475
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50
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64
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Norway
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Europe
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725
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75
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65
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Oman
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Middle East
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475
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50
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66
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Pakistan
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Pakistan
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475
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25
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67
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Panama
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North America
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475
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100
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68
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Papua New Guinea
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Australia
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475
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75
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69
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Philippines
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Asia
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475
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50
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70
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Poland
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Europe
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725
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75
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71
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Portugal
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Europe
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725
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75
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72
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Qatar
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Middle East
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475
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50
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73
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Romania
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Europe
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725
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75
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74
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Russia
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Europe
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725
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75
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75
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Rwanda
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Africa
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475
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50
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76
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Saudi Arabia
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Middle East
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475
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50
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77
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Senegal
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Africa
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475
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50
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78
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Singapore
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Asia
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475
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50
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79
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South Korea
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Asia
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475
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50
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80
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Spain
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Europe
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725
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75
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81
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Sri Lanka
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Sri Lanka
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475
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25
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82
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Sudan
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Africa
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475
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50
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83
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Sweden
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Europe
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725
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75
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84
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Switzerland
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Europe
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725
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75
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85
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Taiwan
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Asia
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475
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50
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86
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Tanzania
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Africa
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475
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50
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87
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Thailand
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Asia
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475
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50
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88
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Tunisia
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Africa
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475
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50
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89
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Turkey
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Middle East
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475
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50
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90
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U.A.E.
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Middle East
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475
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50
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91
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U.S.A.
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North America
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475
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100
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92
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Uganda
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Africa
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475
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50
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93
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Ukraine
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Europe
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725
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75
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94
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Unite Kingdom
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Europe
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725
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75
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95
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Vietnam
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Asia
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475
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50
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96
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Yemen
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Middle East
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475
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50
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97
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Zaire
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Africa
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475
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50
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Maximum
Weight Limit
for Speed Post is 35 Kilograms
Customers in countries other than the above
should contact us direct and we will investigate
whether we are able of shipping to that particular
destination and what the cost will be. |
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2.4 |
The delivery address can not be different
from the billing address, exception may be
granted. |
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2.5 |
We do not ship to P.O. Box addresses. |
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2.6 |
The customer cannot change the shipping
address after the parcel has been dispatched. |
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2.7 |
Our Shipping rates are calculated
upon the weight of the Product including packaging
and the shipping destination. The rate will
show up for you as you finalize your shopping
cart information. Please feel free to call
us if you have ANY concerns about shipping
fees (0091-44-24412476)We ship anywhere
in the world except India via Indian Postal
Services. |
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2.8 |
Each shipment may include several products
of up to a total weight of 35Kgs including
packaging or a maximum value of Indian
Rupees 10,000 or
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2.9 |
We will advise the customer of the airway
bill tracking number on the day of shipment
if such services are offered by our shipping
agency. |
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2.10 |
Deliveries will be made within 28 days.
You will be advised of any delay. |
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2.11 |
Please note that
THE CUSTOMER IS RESPONSIBLE
FOR IMPORT DUTIES, TAXES AND VAT charged
at the end destination country. |
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3.0 |
Payment-online and offline with Credit
Card |
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3.1 Payment can be made by the following
major credit or debit cards: |
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Debit
your Indian Bank Account |
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3.2 |
For online payments please follow the
instructions on the shopping cart. |
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3.3 |
For offline credit card payments
( Currently Not Available ) please print
the order form and fax your credit card information
(name of card, name of card holder, card number,
expiry date) including your signature to us
together with your order form. Fax +91-44-25368990 |
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3.4 |
Payment will be debited from your account
before the dispatch of your purchase. |
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3.5 |
We will take all reasonable care, in so
far as it is within our power to do so, to
keep the details of your order secure, but
in the absence of negligence on our part we
cannot be held liable for any loss you may
suffer if a third party procures unauthorized
access to any data you provide when accessing
or ordering from our site. |
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4. |
Payment by Cheque |
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4.1 |
Payment by Cheque can be arranged for Indian Customers for delivery within India
only.
Payment by cheque is not applicable to international orders. Please
contact us for details.
E-mail:
custserv@seventhsenseindia.com
Fax:
+91-44-25368990 |
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5. |
When receiving your order |
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5.1 |
Open the parcel immediately in the presence of the
courier |
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5.2 |
DO NOT SIGN FOR THE PARCEL UNTIL YOU HAVE
OPENED THE PARCEL AND VERIFIED THE CONTENTS. |
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5.3 |
If there is physical evidence of tampering
please indicate the damage to the courier. |
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5.4 |
If the package is empty or damaged
DO NOT ACCEPT THE PARCEL. |
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6. |
Damaged or lost goods |
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6.1 |
All loss or damage claims or returns must
be reported to us within 24 hours of discovery
of the loss or damage. |
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6.2 |
Please contact us in writing by e-mail
or fax including your customer ID and order
number. |
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6.3 |
In the unlikely event of damage/loss you
will be asked to submit a notarized letter
detailing the loss or damage, the contents
of the shipment and if you have recovered
any damages from the postal agency or an outside
insurance company. We will advise you of where
to send this information. |
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6.4 |
All persons involved in the loss or damage
may also be asked to submit an examination
under oath relative to any and all matters
in connections with a claim and shall produce
for examination all relevant documents. |
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6.5 |
www.seventhsenseindia.com will not be
responsible for non-performance or delays
of parcels shipped with Federal Express or
EMS or Indian Postal Services for any direct,
indirect and consequential damage to the customer
caused by delays, loss or damage of the said
shipment. |
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6.6 |
In no event shall Seventh Sense India
and www.seventhsenseindia.com be liable to
customers for a sum greater than the value
of the products ordered. |
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7. |
Satisfaction guaranteed |
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7.1 |
If you are not entirely satisfied with
your purchase, you can return it within 3
days of the receiving date for a full refund
less original shipping costs, taxes, customs
or any other charges other than the original
product cost. |
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7.2 |
To use this guarantee the product has
to be in new condition and undamaged, i.e.
it cannot be resized, scratched or blemished.
Your product should also be with the original
packaging, accessories and receipt. |
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7.3 |
Prior to returning your purchase, we require
that you contact us in writing by e-mail or
fax including your customer ID and order number
and you will receive a Return Confirmation
Code and our return shipping address prior
to shipping any products back to us.
E-mail:
feedback@seventhsenseindia.com
Fax:
+91-44-25368990 |
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7.4 |
Returned items without a Return Confirmation
Code will not be processed and any refund
will be forfeited. |
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7.5 |
Send the package by registered mail or
courier and make sure you insure it for the
full amount of the invoice including your
return shipment. |
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7.6 |
Please enclose your Return Confirmation
Code and a copy of your receipt with the product
and send it to the address that we provide
at the time. |
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7.7 |
Please do not write luxury item
word on the shipment in order to protect it
against theft during transportation. |
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7.8 |
Seventh Sense India and www.Seventhsenseindia
.com cannot be held responsible for return
shipment losses. |
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7.9 Once we have inspected the returned product
(s) we will notify you and, when applicable,
refund your money soonest possible but no
later than 30 days. |
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8. |
Product quality guaranteed |
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8.1 |
If your product should develop a fault
within 3 days of purchase we will exchange
it for an equivalent product if available,
or if you prefer, refund your money less original
shipping costs, taxes, customs or any other
charges other than the original product cost. |
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8.2 |
To use this guarantee you must contact
us in writing within 5 days of receiving date
providing us with your Customer ID, order
number and a description of the fault and
then await our instructions. |
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8.3 |
Faulty products cannot be exchanged for
another product number. Please read our
disclaimer before considering our products
as faulty. |
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9. |
Data Protection |
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9.1 |
We request your name and address to enable
us to fulfill your order and provide you with
an efficient after-sales service but this
information will be held in strict confidence
and WILL NOT be passed to any third parties.
Please also read our Privacy Policy.
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10. |
Complaints |
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10.1 |
You may send your complaints or comments
about our service, products and web site to
us at any time via e-mail or fax:
E-mail:
feedback@seventhsenseindia.com
Fax:
+91-44-25368990 |
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10.2 |
Please supply your contact details (name
and e-mail address or fax no. as a minimum)
and a detailed description of your complaint. |
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10.3 |
Please state the word “Complaint” in
the message header of your e-mail or fax. |
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10.4 |
We will address your complaint immediately
and reply to you within 10 working days except
holidays. |
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Total Cost: Rs. 0.00
